Job Openings
Protective Services Supervisor – Family and Children’s Services (FCS)
The Protective Services Supervisor oversees, plans, prioritizes, reviews, and participates in the work of a unit responsible for providing casework management. Initial and continuing assessments, and processing services in various Family and Children’s Services Programs.
ESSENTIAL DUTIES AND FUNCTIONS:
1. Models accountability by following Federal and State laws and ensures staff are informed about law and policy changes that affect their work and consults with staff on case management, case decisions, and court reports; ensures assessments, case plans, and other practices are consistent with the Integrated Core Practice Model (ICPM) and effectively utilizes designated tools.
2. Identifies and implements tools (e.g., dashboards, data points, charts) to monitor outcomes and measure effectiveness and casework practices and demonstrates commitment to the professional development of staff and provides opportunities for staff to gain new knowledge and skills through multiple strategies (e.g., training, coaching, and leadership opportunities).
3. Meets regularly with staff and stakeholders (e.g., children, families, community members and Tribes) to understand their perspectives; develops consensus and creates a path forward that is sensitive to the varied needs and concerns of all parties and holds regular supervision meetings with staff to review casework for fidelity to the ICPM and seeks input and develops solutions for issues that impact the services for children, youth, and families provided by the Agency.
4. Sets performance standards and supports and motivates staff to achieve performance goals by overseeing workload distribution, skill development, and service quality; initiates performance discussions and appropriate actions needed, using progressive discipline when necessary and involves staff in implementation and system improvement by setting unit goals together and communicating them in meetings and supervision.
5. Assists colleagues, as needed, including overseeing other work units, holding team meetings, and collaborating on case planning, assists and covers caseworkers, as needed, to ensure cases are worked on and moved forward in a timely manner, and provides information to management about staff performance, gaps in staffing and available services, resource needs, or other concerns.
6. Builds partnerships with community service providers that have cultural ties to families by gathering input from staff and families and identifying new service partners and composes correspondence, when necessary, to other HSA staff, community members, other agencies, and others.
7. Empowers staff to voice concerns and successes and fosters leadership within staff by recognizing and boosting confidence in them addresses concerns/worries and ideas about implementing, supporting, and sustaining ICPM.
Compensation: $122,746.00 - $156,728.00 Annually
Application Deadline: March 24, 2025
Social Work Supervisor
The Social Work Supervisor provides supervision to specialized social workers such as Human Services Technicians and Social Work Specialists. They monitor the work of staff engaged in providing various social services to clients in such programs as Adult Services, Family and Children’s Services, and In-Home Supportive Services in various Family and Children’s Services Programs.
ESSENTIAL DUTIES AND FUNCTIONS:
1. Supervises a unit’s schedule and work activities by planning and delegating casework, providing client management, continuing client investigations, transportation, and processing services for programs in Family and Children’s Services and In-Home Supportive Services.
2. Supports the professional development of staff by participating in the selection of unit staff, providing staff training and coaching, and ongoing feedback; ensures performance appraisals are used effectively and timely to develop growth plans and identify opportunities for staff to learn.
3. Ensures staff’s work meets program compliance with applicable policies and procedures by reviewing completed cases, assignments, and ongoing referrals, and recommends corrective action, when necessary and coaches staff on emergency calls and crisis situations of appropriate case action and suggests methods and strategies to resolve problems.
4. Handles regular consultations and unit meetings to share updates and other important information and attends program meetings, provides updates, and participates in program or policy improvement initiatives.
5. Builds collaborative relationships with staff, supervisors, other departments, professionals, and community partners to identify and provide services to clients.
6. Responds to inquiries and referrals from staff, other departments, community organizations, and the general public. Investigates complaints and recommends corrective action, when necessary, to resolve complaints while maintaining confidentiality.
7. Researches opportunities for continuous improvement, stays up-to-date of the latest policies and best practices in social services, recommend improvements to operations of unit activities, and prepares quantitative and narrative reports for managers and other program stakeholders.
Compensation: $104,442.00 - $126,932.00 Annually
Application Deadline: March 18, 2025
Protective Services Worker - Family and Children's Services
Protective Service Workers perform professional investigation, case management, and casework services at the Family & Children’s Services program. This includes activities related to engagement of children, youth and families; assessment of safety and risk; case planning and service delivery; and transitioning children and families to appropriate permanent and stable living situations.
ESSENTIAL TASKS AND DUTIES:
1. Partnering with families, communities, and service providers to build a supportive team that addresses the safety, health, and well-being needs of the child, youth, and family.
2. Exploring safety, well-being, family relationships and natural supports through interviewing, field visits, and gathering collateral information in a timely manner.
3. Conducting comprehensive assessments of safety, risk and protective capacity utilizing designated assessment tools. Taking appropriate action to ensure child safety, including promoting family strengths, mitigating safety threats and/or removal of children from the home.
4. Maintaining case information on applicable computerized case management system(s).Collaborating with families and stakeholders to develop behavioral case plans based on the assessment that addresses the family's needs and complies with relevant laws, rules and regulations.
5. Helping connect families to a broad array of services and supports and empowering them to utilize strengths in order to implement the provisions of a case plan.
6. Counseling and educating youth, families, care providers and community partners on the Child Welfare process, legal requirements and departmental policies and procedures by communicating verbally and in writing in order to provide necessary and appropriate information to families.
7. Building community partnerships through relationship building and educating community organizations about Family and Children’s Services.
8. Staying abreast of latest polices, initiatives, and best practices by attending trainings, reading literature reviews, accessing various online child welfare resources and participating in work groups and site teams to contribute to the development of policies.
9. Ensuring all assigned cases meet compliance standards and scheduling work accordingly.
10. Testifying in Court and adhering to Court protocol in compliance with legal requirements.
11. Ensuring the well-being of children placed in homes by identifying homes to meet children’s needs and closely monitoring their placement and providing assistance to out of home care providers so that children go to mandatory parental visits, medical and dental appointments in order to comply with mandatory county and state procedures, rules and regulations.
12. Preparing written correspondence, electronic records and court reports by maintaining well documented records in a clear and timely manner according to agency procedures.
Compensation: $109,252.00 - $139,386.00 Annually
Application Deadline for Session 10: April 28, 2025; Tentative Exam Date for Session 10: May 2025
Application Deadline for Session 11: July 29, 2025; Tentative Exam Date for Session 11: August 2025
Application Deadline for Session 12: October 30, 2025; Tentative Exam Date for Session 12: November 2025
Protective Services Worker – Public Conservator
The Protective Services Worker is responsible for managing an independent caseload and is assigned mental health (LPS) conservatorship investigations and providing a broad range of clinical/advocacy services to temporary/permanent conservatees and collateral contact with a multidisciplinary team. In general, an average caseload is approximately 65 clients and can be more or less depending on case intensity and program capacity.
The target population of this office is individuals who are gravely disabled, (unable to provide for food, clothing and shelter as a result of chronic mental illness and/or chronic alcoholism), as a result of major mental illness as defined by the Diagnostic Statistical Manuel (DSM). The population also includes individuals who may have involvement with the Criminal Justice System and are being held in jail and State Hospitals or other facilities designated for those who have committed or are alleged to have committed a crime.
ESSENTIAL DUTIES AND FUNCTIONS:
1. Conducts investigations to determine eligibility for psychiatric care and services, including interviews and information gathered from collateral sources.
2. Conducts regular in-person visits in a variety of settings including jail, state hospital, inpatient acute psychiatric units, locked psychiatric treatment centers and skilled nursing facilities as well as community settings within and outside the City and County of San Francisco.
3. Conducts crisis interventions during business hours or after hours.
4. Completes time sensitive court reports and provision of expert testimony witness to the Superior Court as needed.
5. Evaluates and approves psychiatric treatment and medications included in clients care plans.
6. Continually assesses appropriateness of placements and the least restrictive level of care.
7. Completes various types of applications and forms related to placement, legal, financial, and medical issues.
8. Documents cases in a clinically significant and timely manner.
9. Works collaboratively with other city departments, including Public Health, Police, Jail, and City Attorney’s Office.
Compensation: $109,252.00 - $139,386.00 Annually
Application Deadline: Continuous
Protective Services Worker - Adult Protective Services
The Protective Services Worker performs professional investigations and case management services to victims of abuse (including neglect, self-neglect, and financial abuse). This includes activities related to evaluating the level of harm or risk of harm, to the person and the estate of an “elder” or “dependent adult;” assessing biopsychosocial functioning, including the medical condition, cognitive/psychological status, and adequacy of care and support system; orchestrating ongoing services to maximize the use of community resources, and to help protect victims from further harm once the case is closed.
ESSENTIAL DUTIES AND FUNCTIONS:
1. Conducts unannounced visits to see elders and dependent adults in their living environment.
2. Investigates the allegations and conducts a risk assessment through interviewing the victim, family, relatives, neighbors, and others to assess for immediacy.
3. Arranges for immediate protective interventions and emergency services as necessary, including medical assessments, emergency shelter, or in-home protection, e.g. acts as a liaison on the medical aspects of the case with providers of services and other agencies that provide medical care, until the immediate dangers are resolved.
4. Gathers, documents, and reviews important detailed financial, personal, and confidential information, and writes investigative reports, findings, and service plan notes.
5. Conducts a needs assessment for clients in need of protective services.
6. Develops a Service Plan and organizes the initial care plan as appropriate, including supported decision-making activities.
7. Provides counseling for clients and significant others to alleviate the identified problems and to implement the service plan to restore optimum social functioning, and health adjustment within the client’s capacity; assists them in order to address personal and environmental difficulties, which perpetuate poor health and dysfunction, and interfere with self-care and self-protection.
8. Monitors the Service Plan and follows up through field visits and telephone contacts with clients, relatives, and other concerned individuals until the service goals have been achieved.
9. Assists with multidisciplinary team meetings with healthcare providers, hospitals, and the Public Health/Mental Health
10. Department, and other City agencies involved to further their understanding of significant social and emotional factors underlying the client’s health, social, or environmental problems.
11. Designs interventions in collaboration with medical professionals, social service providers, law enforcement, or other relevant systems by contributing with information to help determine the level of care and services pertinent to the client’s welfare.
12. Provides education to individuals and agencies on the role and authority of APS.
13. Conducts public presentations about casework in a confidential, multi-disciplinary setting; collaborates and cooperates with the community and the CCSF partner agencies.
13.Uses a personal computer to prepare, review, and maintain records, correspondence, and reports; manages case documentation in an APS database; maintains timely email correspondence.
Compensation: $109,252.00 - $139,386.00 Annually
Application Deadline: Continuous
Social Work Supervisor
The Social Work Supervisor provides supervision to specialized social workers such as Human Services Technicians and Social Work Specialists. They monitor the work of staff engaged in providing various social services to clients in such programs as Adult Services, Family and Children’s Services, and In-Home Supportive Services in various Family and Children’s Services Programs.
ESSENTIAL DUTIES AND FUNCTIONS:
1. Supervises a unit’s schedule and work activities by planning and delegating casework, providing client management, continuing client investigations, transportation, and processing services for programs in Family and Children’s Services and In-Home Supportive Services.
2. Supports the professional development of staff by participating in the selection of unit staff, providing staff training and coaching, and ongoing feedback; ensures performance appraisals are used effectively and timely to develop growth plans and identify opportunities for staff to learn.
3. Ensures staff’s work meets program compliance with applicable policies and procedures by reviewing completed cases, assignments, and ongoing referrals, and recommends corrective action, when necessary and coaches staff on emergency calls and crisis situations of appropriate case action and suggests methods and strategies to resolve problems.
4. Handles regular consultations and unit meetings to share updates and other important information and attends program meetings, provides updates, and participates in program or policy improvement initiatives.
5. Builds collaborative relationships with staff, supervisors, other departments, professionals, and community partners to identify and provide services to clients.
6. Responds to inquiries and referrals from staff, other departments, community organizations, and the general public. Investigates complaints and recommends corrective action, when necessary, to resolve complaints while maintaining confidentiality.
7. Researches opportunities for continuous improvement, stays up-to-date of the latest policies and best practices in social services, recommend improvements to operations of unit activities, and prepares quantitative and narrative reports for managers and other program stakeholders.
Compensation: $104,442.00 - $126,932.00 Annually
Application Deadline: March 18, 2025
Clinical Psychologist – County Adult Assistance Program (CAAP)
The County Adult Assistance Program's Clinical Psychologist is responsible for conducting professional-level work in assessing CalWORKS and CAAP clients to identify and document disabling mental health conditions and associated functional limitations that enable them to qualify for Social Security Benefits.
ESSENTIAL DUTIES AND FUNCTIONS:
1. Conducts screening and assessment of Clients with mental health related complaints, collateral interviews with primary care and behavioral health staff and medical records review to support clients' application for Social Security Benefits.
2. Selects, administers, scores and interprets appropriate psychological tests of intelligence, personality, aptitude, achievement, interest and other specialized areas and conducts diagnostic clinical interviews with emotionally disturbed, mentally ill, chemically dependent and intellectually disabled adults to assess their impairments to provide medical evidence in support of clients' application for Social Security Benefits as needed.
3. Prepares psychological reports presenting diagnostic findings, interview findings, functional assessments, clinical evaluations, and recommendations for the Clients' SSI eligibility.
4. Reviews and evaluates psychological, psychiatric and/or neuropsychological data and case material.
5. Provides education, consultation and information to community providers, and CAAP's multidisciplinary team on adult adjustment problems, mental illness, chemical dependence, culturally relevant services, and other topics related to SSI eligibility.
6. The CAAP psychologist may supervise psychology interns and subordinate clinical staff not including class 2574 Clinical Psychologist; conduct staff training programs both within the clinic or unit and for line agency personnel.
Compensation: $124,618.00 - $151,398.00 Annually
Application Deadline: Continuous
Protective Services Worker - Family and Children's Services
Protective Service Workers perform professional investigation, case management, and casework services at the Family & Children’s Services program. This includes activities related to engagement of children, youth and families; assessment of safety and risk; case planning and service delivery; and transitioning children and families to appropriate permanent and stable living situations.
ESSENTIAL TASKS AND DUTIES:
1. Partnering with families, communities, and service providers to build a supportive team that addresses the safety, health, and well-being needs of the child, youth, and family.
2. Exploring safety, well-being, family relationships and natural supports through interviewing, field visits, and gathering collateral information in a timely manner.
3. Conducting comprehensive assessments of safety, risk and protective capacity utilizing designated assessment tools. Taking appropriate action to ensure child safety, including promoting family strengths, mitigating safety threats and/or removal of children from the home.
4. Maintaining case information on applicable computerized case management system(s).Collaborating with families and stakeholders to develop behavioral case plans based on the assessment that addresses the family's needs and complies with relevant laws, rules and regulations.
5. Helping connect families to a broad array of services and supports and empowering them to utilize strengths in order to implement the provisions of a case plan.
6. Counseling and educating youth, families, care providers and community partners on the Child Welfare process, legal requirements and departmental policies and procedures by communicating verbally and in writing in order to provide necessary and appropriate information to families.
7. Building community partnerships through relationship building and educating community organizations about Family and Children’s Services.
8. Staying abreast of latest polices, initiatives, and best practices by attending trainings, reading literature reviews, accessing various online child welfare resources and participating in work groups and site teams to contribute to the development of policies.
9. Ensuring all assigned cases meet compliance standards and scheduling work accordingly.
10. Testifying in Court and adhering to Court protocol in compliance with legal requirements.
11. Ensuring the well-being of children placed in homes by identifying homes to meet children’s needs and closely monitoring their placement and providing assistance to out of home care providers so that children go to mandatory parental visits, medical and dental appointments in order to comply with mandatory county and state procedures, rules and regulations.
12. Preparing written correspondence, electronic records and court reports by maintaining well documented records in a clear and timely manner according to agency procedures.
Compensation: $109,252.00 - $139,386.00 Annually
Application Deadline for Session 10: April 28, 2025; Tentative Exam Date for Session 10: May 2025
Application Deadline for Session 11: July 29, 2025; Tentative Exam Date for Session 11: August 2025
Application Deadline for Session 12: October 30, 2025; Tentative Exam Date for Session 12: November 2025
Protective Services Worker – Public Conservator
The Protective Services Worker is responsible for managing an independent caseload and is assigned mental health (LPS) conservatorship investigations and providing a broad range of clinical/advocacy services to temporary/permanent conservatees and collateral contact with a multidisciplinary team. In general, an average caseload is approximately 65 clients and can be more or less depending on case intensity and program capacity.
The target population of this office is individuals who are gravely disabled, (unable to provide for food, clothing and shelter as a result of chronic mental illness and/or chronic alcoholism), as a result of major mental illness as defined by the Diagnostic Statistical Manuel (DSM). The population also includes individuals who may have involvement with the Criminal Justice System and are being held in jail and State Hospitals or other facilities designated for those who have committed or are alleged to have committed a crime.
ESSENTIAL DUTIES AND FUNCTIONS:
1. Conducts investigations to determine eligibility for psychiatric care and services, including interviews and information gathered from collateral sources.
2. Conducts regular in-person visits in a variety of settings including jail, state hospital, inpatient acute psychiatric units, locked psychiatric treatment centers and skilled nursing facilities as well as community settings within and outside the City and County of San Francisco.
3. Conducts crisis interventions during business hours or after hours.
4. Completes time sensitive court reports and provision of expert testimony witness to the Superior Court as needed.
5. Evaluates and approves psychiatric treatment and medications included in clients care plans.
6. Continually assesses appropriateness of placements and the least restrictive level of care.
7. Completes various types of applications and forms related to placement, legal, financial, and medical issues.
8. Documents cases in a clinically significant and timely manner.
9. Works collaboratively with other city departments, including Public Health, Police, Jail, and City Attorney’s Office.
Compensation: $109,252.00 - $139,386.00 Annually
Application Deadline: Continuous
Protective Services Worker - Adult Protective Services
The Protective Services Worker performs professional investigations and case management services to victims of abuse (including neglect, self-neglect, and financial abuse). This includes activities related to evaluating the level of harm or risk of harm, to the person and the estate of an “elder” or “dependent adult;” assessing biopsychosocial functioning, including the medical condition, cognitive/psychological status, and adequacy of care and support system; orchestrating ongoing services to maximize the use of community resources, and to help protect victims from further harm once the case is closed.
ESSENTIAL DUTIES AND FUNCTIONS:
1. Conducts unannounced visits to see elders and dependent adults in their living environment.
2. Investigates the allegations and conducts a risk assessment through interviewing the victim, family, relatives, neighbors, and others to assess for immediacy.
3. Arranges for immediate protective interventions and emergency services as necessary, including medical assessments, emergency shelter, or in-home protection, e.g. acts as a liaison on the medical aspects of the case with providers of services and other agencies that provide medical care, until the immediate dangers are resolved.
4. Gathers, documents, and reviews important detailed financial, personal, and confidential information, and writes investigative reports, findings, and service plan notes.
5. Conducts a needs assessment for clients in need of protective services.
6. Develops a Service Plan and organizes the initial care plan as appropriate, including supported decision-making activities.
7. Provides counseling for clients and significant others to alleviate the identified problems and to implement the service plan to restore optimum social functioning, and health adjustment within the client’s capacity; assists them in order to address personal and environmental difficulties, which perpetuate poor health and dysfunction, and interfere with self-care and self-protection.
8. Monitors the Service Plan and follows up through field visits and telephone contacts with clients, relatives, and other concerned individuals until the service goals have been achieved.
9. Assists with multidisciplinary team meetings with healthcare providers, hospitals, and the Public Health/Mental Health
10. Department, and other City agencies involved to further their understanding of significant social and emotional factors underlying the client’s health, social, or environmental problems.
11. Designs interventions in collaboration with medical professionals, social service providers, law enforcement, or other relevant systems by contributing with information to help determine the level of care and services pertinent to the client’s welfare.
12. Provides education to individuals and agencies on the role and authority of APS.
13. Conducts public presentations about casework in a confidential, multi-disciplinary setting; collaborates and cooperates with the community and the CCSF partner agencies.
14. Uses a personal computer to prepare, review, and maintain records, correspondence, and reports; manages case documentation in an APS database; maintains timely email correspondence.
Compensation: $109,252.00 - $139,386.00 Annually
Application Deadline: Continuous
WHO WE ARE
At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of two city departments—Department of Benefits and Family Support, Department of Disability and Aging Services— and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.
Our Commitment to Racial Equity
As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.
Human Services Agency Senior Eligibility Worker
Eligibility workers serve clients from diverse cultural and socio-economic backgrounds by reviewing and determining initial and continuing eligibility for a variety of human services programs. Responsibilities include carrying out rules and regulations pertaining to various social service programs and explaining them to clients and the general public.
ESSENTIAL DUTIES:
- Scheduling and interviewing clients by telephone or in person in various locations (e.g. offices, client’s home, hospitals, various institutions) to determine new or continuing program eligibility.
- Explaining eligibility programs, qualification standards, policy and procedure to clients; assisting clients in completion of applications, forms and reports when necessary; reviewing and evaluating applications for completeness and accuracy; preparing client’s budget to determine eligibility.
- Applying legal criteria to determine eligibility; providing recommendations regarding financial eligibility for assistance programs; determining eligibility and grant amount; reviewing and determining re-certification.
- Preparing case records related to client eligibility information and financial assistance received; updating case records; submitting required reports.
- Reviewing and confirming statements and information received from applicants to identify and resolve discrepancies.
- Verifying and resolving client problems involving non-receipt of benefits.
- Reviewing cases with supervisor to assess the quality of the eligibility determination process.
- Composing and preparing correspondence addressed to clients, client’s references, and State agencies.
- Answering questions and providing information to clients and the general public.
- Referring potential and current clients to a variety of social work services and specialists as needed.
- Gathering data and forwarding to analysts for report preparation.
- Identifying and correcting discrepancies when assigned to some programs.
- Collaborating with other units or programs to resolve issues or obtain information to complete assignments.
Compensation: $71,422.00 - $109,616.00 Annually
Application Deadline: February 13, 2025
Clinical Psychologist – County Adult Assistance Program (CAAP)
The County Adult Assistance Program's Clinical Psychologist is responsible for conducting professional-level work in assessing CalWORKS and CAAP clients to identify and document disabling mental health conditions and associated functional limitations that enable them to qualify for Social Security Benefits.
ESSENTIAL DUTIES AND FUNCTIONS:
- Conducts screening and assessment of Clients with mental health related complaints, collateral interviews with primary care and behavioral health staff and medical records review to support clients' application for Social Security Benefits.
- Selects, administers, scores and interprets appropriate psychological tests of intelligence, personality, aptitude, achievement, interest and other specialized areas and conducts diagnostic clinical interviews with emotionally disturbed, mentally ill, chemically dependent and intellectually disabled adults to assess their impairments to provide medical evidence in support of clients' application for Social Security Benefits as needed.
- Prepares psychological reports presenting diagnostic findings, interview findings, functional assessments, clinical evaluations, and recommendations for the Clients' SSI eligibility.
- Reviews and evaluates psychological, psychiatric and/or neuropsychological data and case material.
- Provides education, consultation and information to community providers, and CAAP's multidisciplinary team on adult adjustment problems, mental illness, chemical dependence, culturally relevant services, and other topics related to SSI eligibility.
- The CAAP psychologist may supervise psychology interns and subordinate clinical staff not including class 2574 Clinical Psychologist; conduct staff training programs both within the clinic or unit and for line agency personnel.
Compensation: $124,618.00 - $151,398.00 Annually
Application Deadline: Continuous
Protective Services Worker - Family and Children's Services
Protective Service Workers perform professional investigation, case management, and casework services at the Family & Children’s Services program. This includes activities related to engagement of children, youth and families; assessment of safety and risk; case planning and service delivery; and transitioning children and families to appropriate permanent and stable living situations.
ESSENTIAL TASKS AND DUTIES:
- Partnering with families, communities, and service providers to build a supportive team that addresses the safety, health, and well-being needs of the child, youth, and family.
- Exploring safety, well-being, family relationships and natural supports through interviewing, field visits, and gathering collateral information in a timely manner.
- Conducting comprehensive assessments of safety, risk and protective capacity utilizing designated assessment tools. Taking appropriate action to ensure child safety, including promoting family strengths, mitigating safety threats and/or removal of children from the home.
- Maintaining case information on applicable computerized case management system(s).Collaborating with families and stakeholders to develop behavioral case plans based on the assessment that addresses the family's needs and complies with relevant laws, rules and regulations.
- Helping connect families to a broad array of services and supports and empowering them to utilize strengths in order to implement the provisions of a case plan.
- Counseling and educating youth, families, care providers and community partners on the Child Welfare process, legal requirements and departmental policies and procedures by communicating verbally and in writing in order to provide necessary and appropriate information to families.
- Building community partnerships through relationship building and educating community organizations about Family and Children’s Services.
- Staying abreast of latest polices, initiatives, and best practices by attending trainings, reading literature reviews, accessing various online child welfare resources and participating in work groups and site teams to contribute to the development of policies.
- Ensuring all assigned cases meet compliance standards and scheduling work accordingly.
- Testifying in Court and adhering to Court protocol in compliance with legal requirements.
- Ensuring the well-being of children placed in homes by identifying homes to meet children’s needs and closely monitoring their placement and providing assistance to out of home care providers so that children go to mandatory parental visits, medical and dental appointments in order to comply with mandatory county and state procedures, rules and regulations.
- Preparing written correspondence, electronic records and court reports by maintaining well documented records in a clear and timely manner according to agency procedures.
Compensation: $109,252.00 - $139,386.00 Annually
Application Deadline for Session 10: April 28, 2025; Tentative Exam Date for Session 10: May 2025
Application Deadline for Session 11: July 29, 2025; Tentative Exam Date for Session 11: August 2025
Application Deadline for Session 12: October 30, 2025; Tentative Exam Date for Session 12: November 2025
Protective Services Worker – Public Conservator
The Protective Services Worker is responsible for managing an independent caseload and is assigned mental health (LPS) conservatorship investigations and providing a broad range of clinical/advocacy services to temporary/permanent conservatees and collateral contact with a multidisciplinary team. In general, an average caseload is approximately 65 clients and can be more or less depending on case intensity and program capacity.
The target population of this office is individuals who are gravely disabled, (unable to provide for food, clothing and shelter as a result of chronic mental illness and/or chronic alcoholism), as a result of major mental illness as defined by the Diagnostic Statistical Manuel (DSM). The population also includes individuals who may have involvement with the Criminal Justice System and are being held in jail and State Hospitals or other facilities designated for those who have committed or are alleged to have committed a crime.
ESSENTIAL DUTIES AND FUNCTIONS:
- Conducts investigations to determine eligibility for psychiatric care and services, including interviews and information gathered from collateral sources.
- Conducts regular in-person visits in a variety of settings including jail, state hospital, inpatient acute psychiatric units, locked psychiatric treatment centers and skilled nursing facilities as well as community settings within and outside the City and County of San Francisco.
- Conducts crisis interventions during business hours or after hours.
- Completes time sensitive court reports and provision of expert testimony witness to the Superior Court as needed.
- Evaluates and approves psychiatric treatment and medications included in clients care plans.
- Continually assesses appropriateness of placements and the least restrictive level of care.
- Completes various types of applications and forms related to placement, legal, financial, and medical issues.
- Documents cases in a clinically significant and timely manner.
- Works collaboratively with other city departments, including Public Health, Police, Jail, and City Attorney’s Office.
Compensation: $109,252.00 - $139,386.00 Annually
Application Deadline: Continuous
Protective Services Worker - Adult Protective Services
The Protective Services Worker performs professional investigations and case management services to victims of abuse (including neglect, self-neglect, and financial abuse). This includes activities related to evaluating the level of harm or risk of harm, to the person and the estate of an “elder” or “dependent adult;” assessing biopsychosocial functioning, including the medical condition, cognitive/psychological status, and adequacy of care and support system; orchestrating ongoing services to maximize the use of community resources, and to help protect victims from further harm once the case is closed.
ESSENTIAL DUTIES AND FUNCTIONS:
- Conducts unannounced visits to see elders and dependent adults in their living environment.
- Investigates the allegations and conducts a risk assessment through interviewing the victim, family, relatives, neighbors, and others to assess for immediacy.
- Arranges for immediate protective interventions and emergency services as necessary, including medical assessments, emergency shelter, or in-home protection, e.g. acts as a liaison on the medical aspects of the case with providers of services and other agencies that provide medical care, until the immediate dangers are resolved.
- Gathers, documents, and reviews important detailed financial, personal, and confidential information, and writes investigative reports, findings, and service plan notes.
- Conducts a needs assessment for clients in need of protective services.
- Develops a Service Plan and organizes the initial care plan as appropriate, including supported decision-making activities.
- Provides counseling for clients and significant others to alleviate the identified problems and to implement the service plan to restore optimum social functioning, and health adjustment within the client’s capacity; assists them in order to address personal and environmental difficulties, which perpetuate poor health and dysfunction, and interfere with self-care and self-protection.
- Monitors the Service Plan and follows up through field visits and telephone contacts with clients, relatives, and other concerned individuals until the service goals have been achieved.
- Assists with multidisciplinary team meetings with healthcare providers, hospitals, and the Public Health/Mental Health
- Department, and other City agencies involved to further their understanding of significant social and emotional factors underlying the client’s health, social, or environmental problems.
- Designs interventions in collaboration with medical professionals, social service providers, law enforcement, or other relevant systems by contributing with information to help determine the level of care and services pertinent to the client’s welfare.
- Provides education to individuals and agencies on the role and authority of APS.
- Conducts public presentations about casework in a confidential, multi-disciplinary setting; collaborates and cooperates with the community and the CCSF partner agencies.
- Uses a personal computer to prepare, review, and maintain records, correspondence, and reports; manages case documentation in an APS database; maintains timely email correspondence.
Compensation: $109,252.00 - $139,386.00 Annually
Application Deadline: Continuous
WHO WE ARE
At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of two city departments—Department of Benefits and Family Support, Department of Disability and Aging Services— and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.
Our Commitment to Racial Equity
As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.
I'm Samantha, the Director of Operations at Sister League of San Diego and SDSU Alumni! I am reaching out to see if it is possible to post a job opening on Canvas or any forums for students to access. It's that time of year again where we are hiring at SLSD, we were so excited we ended up hiring an SDSU student last year from our job posting! Sister League of San Diego is hiring for a part-time Transition Aide, who works evenings and weekends. The schedule is very compatible with class schedules and perfect for those wanting to break into the field of mental health or social services.
Sister League provides safe housing and supportive day programming to adult women affected by mental health issues, homelessness, trauma, and domestic abuse – issues that unfortunately are prevalent in our San Diego community. By providing a safe and supportive home, Sister League helps women become more confident and self-sufficient.
The job posting is on Indeed here, or they can send a resume to [email protected]
San Francisco Human Services Agency
Are you a Master's level Social Worker? If so, we are hiring!
Greetings,
The San Francisco Human Services Agency (SFHSA) invites you to share and apply to the Protective Services Worker series below. We are seeking candidates with a Master's degree in Social Work, including those who are set to graduate in May 2024 or later.
Our competitive salary ranges from $106,054.00 - $135,304.00 annually.
The positions below are a part of the entry-level class in the Protective Services Worker series located in San Francisco, California. The Human Services Agency is one of over 70 departments within the City and County of San Francisco (Government Sector).
We are looking forward to receiving your applications and hope you can join us in doing meaningful work that improves the lives of San Franciscans throughout all stages of their life journey. And while you dedicate your talent and passion to our San Francisco community, we are dedicated to supporting your success by providing you with enriching opportunities to grow professionally.
Please view the requirements in each job announcement carefully and do not hesitate to reach out to the analyst assigned. You can find the contact information at the top of each job announcement by clicking on the links below.
Are you interested in participating in a virtual information session to learn more about this role? Please respond to the questionnare here.
Medical Social Work Supervisor (2924)
Medical Social Work Supervisor – Department of Disability and Aging Services Hub (DAS Hub)
This position is responsible for supervising intake functions including Adults Protective Services, home delivered meals, in home supportive services, case management, Community Living Fund, Enhanced Care Management and Information, referral and assistance. This position also includes supervision of Class 2920 Medical Social Workers and Class 2940 Protective Services Worker staff. Along with supervision, this supervisor provides consultation concerning the most difficult cases and serves as liaison for DAS intake Programs.
Compensation: $118,508.00 - $144,014.00/year
Extended Application Deadline: January 23, 2025 PST (DEADLINE EXTENDED)
Protective Services Worker (2940)
Protective Services Worker - PART-TIME- Family and Children's Services Division
Are you interested in improving the lives of children and families? Do you want to provide supportive services to vulnerable youth? The Family and Children Services team consists of 106 protective service workers, 22 protective service supervisors, 9 managers, and 5 directors. In this role you'll engage with children, youth, and families to assess safety and risk, develop case plans, and coordinate services. You can find more information of what the day-to-day duties of a Protective Services Worker in FCS looks like in the video below.
Compensation: $52.525/hr - $67.0125/hr
Application Deadline: February 5, 2025
Protective Services Worker - Family and Children's Services Division
Are you interested in improving the lives of children and families? Do you want to provide supportive services to vulnerable youth? The Family and Children Services team consists of 106 protective service workers, 22 protective service supervisors, 9 managers, and 5 directors. In this role you'll engage with children, youth, and families to assess safety and risk, develop case plans, and coordinate services. You can find more information of what the day-to-day duties of a Protective Services Worker in FCS looks like in the video below.
Compensation: $107,640 - $137,332 Annually
Application Deadline: Continuous
The Office of Conservatorship Services has an average caseload of 640, with approximately half of these individuals placed outside of San Francisco County in either locked psychiatric facilities or residential care homes. Therefore, travel is required in order to meet the needs of the conservatee and our service mandate by State and County regulations. The average number of miles driven per month is 350.
The 2940 is responsible for managing an independent caseload and is assigned mental health (LPS) conservatorship investigations as well. This involves interaction with Mental Health Court, including Public Defender and District Attorney, Department of Public Health, hospitals, jails and community agencies. In addition to assessments and making recommendations for levels of care, the conservator is also responsible for advocating these recommendations, which may at time be at conflict with the interests of other stakeholders. Basic computer skills are required to perform charting on electronic systems (Avatar and Panoramic), emailing (the bulk of inter and intra agency communication is done through e-mail).
Compensation: $107,640.00 - $137,332.00 Annually
Extended Application Deadline: Continuous
Adult Protective Services (APS) is a state-mandated program administered by the City and County of San Francisco (CCSF), Human Services Agency, and the Department of Disability and Aging Services (DAS). Under general supervision by the APS program, the Protective Services Worker (PSW) receives and responds to reports of suspected “elder” and “dependent adult” abuse including neglect, self-neglect, and financial abuse. The PSW performs professional investigations and case management services to victims of abuse. This includes activities related to evaluating the level of harm or risk of harm, to the person and the estate of an “elder” or “dependent adult;” assessing biopsychosocial functioning, including the medical condition, cognitive/psychological status, and adequacy of care and support system; orchestrating ongoing services to maximize the use of community resources, and to help protect victims from further harm once the case is closed.
Compensation: $107,640.00 - $137,332.00 Annually
Extended Application Deadline: Continuous
WHO WE ARE
At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of two city departments—Department of Benefits and Family Support, Department of Disability and Aging Services— and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.
Our Commitment to Racial Equity
As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.
Contact Us
SDSU Social Work